Articles on: Browser Extension

Access Authorization Troubleshooting: Salesforce OAuth error

The essence of the issue: after clicking on the “Connect to Salesforce” a Salesforce OAuth error OAUTH_APPROVAL_ERROR_GENERIC occurs:



It only happens if API use is enabled for the user in Salesforce.



The issue’s cause: the OAUTH_APPROVAL_ERROR_GENERIC error may occur on user logon if the user’s Profile in Salesforce is restricted by IP range limits. That also blocks any connections from Connected Apps.


To resolve the issue, first adjust Salesforce restricted IPs configuration for the concerned Profile, to ensure that the range includes the actual IP the user attempts a logon from, e.g. one outside of the corporate network:


  1. Open Salesforce Setup, type Profiles in the Quick Find box and select Profiles
  2. Expand relevant Profile’s settings by clicking on its name
  3. On the Profile settings page, click Login IP Ranges to check and adjust the restrictions



New method (September 2025)

Salesforce has introduced new login policies. See this Salesforce help article for details.


  1. In Salesforce Setup, search for Connected Apps OAuth Usage. Search for Pipelaunch Chrome Extension
  2. Click Install


  1. Click Manage App Policies


  1. Click Edit Policies


  1. Relax the options as described in the article.









Updated on: 12/09/2025